Privacy Policy
At Naturelings, we respect your privacy and are committed to protecting your personal data. We do not sell, rent, or trade email lists with others for marketing purposes.
This Privacy Policy sets out the different areas where user privacy is concerned when you visit or make a purchase from www.naturelings.co.uk.
The terms presented here along with our Terms & Conditions, set out the conditions under which you may use our website and services. By using this website, you confirm that you understand, accept, and agree to be legally bound by these terms and conditions.
We may update our Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.
The Data We Collect
When we talk about 'Personal Information' in this Privacy Policy, we are talking about both – Technical & Usage Information and Account & Order Information.
Technical & Usage Information
When you visit www.naturelings.co.uk, we automatically collect information about your device, web browser, IP address, time zone, the website that referred you to us and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the pages or products that you view and how you interact with them.
We collect this data via cookies (www.allaboutcookies.org), log files and electronic files such as tags and pixels which we use to gather information about how you browse our website.
Account & Order Information
When you create an account and make a purchase through our website, we collect personal information from you, including your name, billing address, shipping address, email address, phone number, payment information (including debit/credit card and PayPal account information).
We collect this data when you:
create an account on our website,
purchase products or services,
subscribe to our newsletter,
enter a competition/ promotion/ survey,
send us your feedback.
How We Use Your Data
We use the Technical & Usage Information that we collect to help us improve and optimise our website.
We use the Account & Order Information that we collect to fulfil the orders you place through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information to:
communicate with you,
review orders for potential risk or fraud,
provide you with information relating to our products or services in line with the preferences you have shared with us.
Information That We May Share
To help us process your orders, we share some of your Personal Information with third parties. For example, we use Squarespace to power our online store – you can read more about how Squarespace uses your Personal Information here - www.squarespace.com/privacy.
Additionally, we may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.
Do Not Track Feature
Please note that we do not alter our website’s data collection and use practices when we see a 'Do Not Track' signal from your browser. As a European resident you have the right to access personal information that we hold about you and to ask for it to be corrected, updated, or deleted. To exercise this right, please contact us at info@naturelings.co.uk.
Data Retention Policy
When you place an order through our website, we will keep your order information on our records until you ask us to delete this information.
For more information about our privacy practices, or if you would like to make a complaint, please contact us at info@naturelings.co.uk.